Operations Coordinator

I am an operations, administrative, procurement, and customer service professional with experience supporting multi-site environments and fast-paced service teams. I have worked across food program coordination, call center operations, and customer support, with a strong focus on organization, compliance, and process improvement.

I have managed vendor relationships, purchasing, inventory control, monthly claims, audits, and documentation for a food program serving multiple childcare centers. I also created SOPs, trained staff, and conducted weekly site visits to help ensure smooth day-to-day operations.

My background includes high-volume customer service, where I handled inbound calls, resolved account issues, documented interactions, and consistently worked toward quality and productivity goals. I am comfortable working in environments that require accuracy, professionalism, and strong communication.

Earlier in my career, I supported dispatch and call center operations by answering large volumes of calls, coordinating field technicians, prioritizing urgent requests, and maintaining service records. These roles strengthened my ability to stay calm under pressure and manage multiple priorities at once.

I have also owned and operated a hair studio, where I managed scheduling, inventory, customer service, and client relationships. That experience gave me hands-on business management skills and a practical understanding of what it takes to run daily operations effectively.

I am currently pursuing a Bachelor of Science in Business Administration with a concentration in Entrepreneurship at Southern New Hampshire University. I bring a combination of operational support, customer service, and business-minded problem solving to every role I take on.