I am an experienced network and cloud technology professional with more than 15 years of background in customer, product, and service support. My work has focused on designing, building, and operating complex communications infrastructures across enterprise, remote, and cooperative environments.
I have assembled and delivered data and voice communications systems using satellite, RF, fiber, coaxial routing, switching, and cloud technologies. I have also established managed network and cloud services, supported large-scale infrastructure in NOC and SOC environments, and helped organizations improve reliability, security, and performance.
My expertise spans routing and switching, network security, cloud platforms, virtualization, monitoring, compliance, and unified communications. I have worked extensively with Cisco, Juniper, Palo Alto, Fortinet, Meraki, AWS, Azure, VMware, and multiple monitoring and ticketing systems.
I have led teams and served as a primary technical point of contact in roles involving network engineering, security architecture, managed services, and solution architecture. I am comfortable translating business needs into technical models and delivering solutions that support growth, resilience, and operational efficiency.
My career includes work in higher education, financial services, transportation, telecommunications, cloud operations, and physical security systems. In these environments, I have handled architecture, implementation, troubleshooting, incident response, automation, and service management responsibilities.
I also bring experience with compliance and governance frameworks such as NIST, HIPAA, PCI DSS, ISO 27002, COBIT, and ITIL. I have used this knowledge to strengthen security posture, improve controls, and support audit readiness across complex enterprise environments.
Managed field deployments for network, security, and telecommunications systems; handled physical security system installation and repair dispatches; translated business needs into technical models; designed and built information systems infrastructure; delivered security system solutions and technical consultancy; reviewed business modeling and growth analysis.
Executed IT security projects; served as SME for IT security and network technology services; supported main and remote campus networks and unified communications; coordinated with vendors; conducted security audits and assessments; investigated security events; oversaw network operations across more than 130 sites in the United States.
Managed network team operations; designed and implemented IT services and solutions with emphasis on network and unified communications infrastructure; provided advanced support for digital plant services; handled problem management and service interruptions; wrote technical specifications and project artifacts; participated in project meetings.
Led security engineering efforts for a financial banking client; partnered on multi-million dollar projects; delivered information security controls; drove data loss prevention best practices; helped define strategy, roadmaps, governance routines, and controls; designed secure solutions to meet client needs and audit findings.
Led architecture and network infrastructure for regional and global presence; managed service desk escalations; designed, implemented, and tested network infrastructure; supported Layer 2 and Layer 3 protocols; monitored network activity; architected AWS connectivity across multiple availability zones and on-premises datacenters.
Translated business needs into technical models; designed and built information systems infrastructure; delivered security system solutions and technical consultancy; reviewed business modeling and growth analysis.
Drove architectural change to network infrastructure and managed services; planned and executed network and cloud performance optimizations; built frameworks using cloud security and compliance standards; introduced ITIL-based improvements; developed policies, standards, test processes, and monitoring automation.
Supported inside sales growth through technical sales engineering; coached account executives; prepared RFP responses; designed cost-effective solutions; solved configuration challenges; helped increase revenue and position products in the market.
Helped build managed service center and NOC; developed SOPs; monitored and troubleshot cloud and data center issues; maintained virtualized environments; used open-source monitoring tools; performed network maintenance; used shell automation and scripting; supported incident response and DDoS mitigation.
Resolved customer issues for cloud-based systems; supported volume encryption for virtual environments; troubleshot PKI and CAC readers; served as primary support liaison; managed support engineers; contributed to development cycles, testing, documentation, and resource planning.
Developed SOPs; led integration and support department; managed support requests and installations; acted as SME; trained technicians and users; reviewed project proposals; configured network requirements for video streams; monitored SAN and microwave/wireless links.
Responded to network monitoring alerts; troubleshot tickets; managed Layer 2 and Layer 3 technologies; created SONET circuits; provisioned T1 Ethernet IP services; performed loopback testing; resolved traffic shaping and aggregation issues.
Maintained and upgraded communication infrastructure; supported LAN, VoIP, WLAN, firewalls, routers, switches, and wireless access points; integrated CCTV and physical access systems; hardened network devices; performed R&D for new technology integration.
Installed and maintained broadband communications using satellite systems and Cisco VSAT; mounted and positioned antennas; configured and troubleshot WLAN links; installed and maintained servers.
Managed WAN and LAN infrastructure upgrades; supported satellite communication systems and RF equipment; prepared IT reports; maintained inventory databases; administered IT infrastructure; repaired communication equipment; maintained PBX and VoIP systems.
Master of Science in IT, Telecommunications Management
Bachelor of Science in Computer Science / Electronics and Communications Engineering
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