I am a compassionate and resourceful professional with more than 15 years of experience supporting individuals, families, customers, and community members across healthcare, behavioral health, government, workforce development, logistics, and customer service environments.
I have built my career around case coordination, appointment scheduling, records management, transportation support, problem resolution, de-escalation, documentation, compliance, and relationship building. I take pride in helping people navigate complex systems with clarity, patience, and care.
In customer-facing roles, I have consistently delivered strong service, resolved concerns, and maintained accurate documentation while meeting compliance standards. I am known for building trust, staying organized, and creating positive experiences for the people I support.
My background also includes behavioral health support and administrative operations. I have assisted clients with daily living needs, monitored well-being, managed records and reports, coordinated schedules, and supported executive and workforce development activities.
I am comfortable working in fast-paced environments that require confidentiality, communication, problem-solving, and attention to detail. I also bring experience with transportation logistics, routing, and independent contractor work, which has strengthened my reliability and time management.
Overall, I am motivated by service, efficiency, and helping others succeed. I value professionalism, empathy, and accountability, and I bring those qualities to every role I take on.
Delivered award-winning customer service while resolving concerns and processing rental transactions. Maintained documentation accuracy and compliance standards. Built strong relationships with customers and consistently received positive feedback.
Supported individuals with behavioral health needs and daily living activities. Documented services, monitored client well-being, and maintained professional records. Assisted clients in accessing services and maintaining community integration.
Managed records, reports, payroll-related functions, scheduling, and administrative support. Coordinated calendars, travel arrangements, presentations, and executive support activities. Trained employees and supported workforce development initiatives.
Independently manage routing, scheduling, documentation, customer communication, and transportation logistics. Demonstrate reliability, time management, and safe transportation practices.
Bachelor of Business Administration
New Castle, Delaware.
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