Salesforce Administrator

I am a Salesforce-oriented professional with experience in process analysis, customer management, and operational optimization across healthcare and service environments. I focus on improving workflows, supporting users, and turning business needs into practical, structured solutions.

I have a strong background in data analysis and reporting, including Power BI, advanced Excel, Power Query, and SQL. I also work with agile methodologies such as Scrum and Kanban, which helps me collaborate effectively and adapt to changing priorities.

My experience includes CRM-like processes such as lead management, case tracking, service workflows, and client lifecycle support. I am comfortable documenting requirements, understanding user needs, and working with cross-functional teams to deliver efficient outcomes.

I have also developed Salesforce projects and functional practice cases involving Sales Cloud, Service Cloud, automation, reports, dashboards, custom objects, validation rules, and security settings. These projects reflect my interest in Salesforce administration and business analysis.

In my professional experience, I have worked in nutrition, customer service, call center operations, and front desk reception. These roles strengthened my ability to manage information, coordinate with teams, and improve service quality through organized processes.

I am an analytical, adaptable, and results-driven professional seeking opportunities as a Junior Salesforce Administrator or Junior Business Analyst. I bring a practical mindset, a service-oriented approach, and a strong commitment to continuous improvement.