Channel Partner & GTM Operations Leader

Lead operational execution across global channel partner revenue motions, supporting quote-to-cash workflows for reseller, distributor, and solution partner ecosystems. Support partner lifecycle operations including quoting workflows, deal registration governance, renewals coordination, transaction management, and escalation resolution. Partner cross-functionally with Sales, Finance, Legal, Revenue Operations, and Channel stakeholders to accelerate deal execution and improve operational consistency. Drive SLA governance and operational accountability across partner-facing workflows, managing approximately 100 monthly partner interactions and escalations. Support GTM operational alignment and territory execution initiatives to improve channel coverage, execution consistency, and stakeholder effectiveness. Govern partner operational workflows to ensure policy compliance, execution accuracy, and scalable operational support. Identify and implement process improvements to reduce operational friction and improve partner and internal stakeholder experience.

Coordinated cross-functional delivery workflows between consulting teams and internal visual/media production teams supporting strategic client engagements. Managed project intake, prioritization, stakeholder communication, resource coordination, and delivery timelines across multiple concurrent workstreams. Served as the operational liaison between consulting stakeholders and execution teams to ensure timely delivery of high-quality client-facing materials. Improved execution visibility, communication flow, and delivery consistency within a fast-paced, deadline-driven environment. Managed competing priorities and rapidly changing project demands while maintaining high service quality standards.

Led global operational execution across partner-facing and service delivery functions, managing a 35-member cross-functional team in a complex matrixed environment. Drove operational performance through SLA governance, KPI management, escalation leadership, and continuous process improvement initiatives. Partnered with internal business leaders and external stakeholders to improve operational consistency, service performance, and business outcomes. Managed financial and operational performance metrics, workforce allocation, and execution priorities aligned with organizational goals. Led operational transformation initiatives, process standardization efforts, and cross-functional programs to improve efficiency and scalability. Developed frontline leadership capabilities through coaching, performance management, and talent development.

Led day-to-day operational execution for regional partner-facing service functions, ensuring SLA adherence, service quality, and stakeholder satisfaction. Supported channel operational initiatives including partner onboarding, migrations, process transitions, and service continuity efforts. Managed team performance, escalations, operational reporting, and workflow governance across service delivery operations. Identified and implemented operational improvements to increase efficiency and improve partner/customer experience.

Led global cross-functional sustainability program initiatives across business, product, engineering, and operational stakeholders. Managed governance, prioritization, milestones, dependencies, risks, and executive communications across enterprise initiatives. Defined operating models, governance frameworks, and execution structures to support scalable program delivery. Drove alignment across multiple business functions to improve execution discipline and operational outcomes.

Supported North America leadership through executive operations, strategic coordination, calendar management, communications, and organizational execution support. Managed high-priority cross-functional coordination, travel logistics, onboarding support, and executive operational workflows.

Supported North American channel partners with quote, order, and transactional support for hardware spare parts operations. Resolved partner inquiries, portal access issues, and operational service requests while maintaining high customer satisfaction.