I have experience working both in team settings and independently, and I take pride in being reliable and getting the job done. My background includes customer-facing roles, retail support, pharmacy support, hotel operations, and corporate IT support.
I have worked with customers across the United States and am comfortable handling a wide range of responsibilities. I enjoy helping people, solving problems, and keeping daily operations running smoothly.
In my recent hotel role, I handled front desk duties, guest check-ins and check-outs, reservations, night audit tasks, and property upkeep. I also supported breakfast setup and helped maintain a clean and safe environment for guests.
Previously, I spent many years providing IT support to retail and pharmacy stores, troubleshooting equipment such as registers, computers, POS systems, fax machines, credit card machines, and phones. I also assisted pharmacists with insurance-related prescription issues.
My earlier experience includes hotel front desk supervision, PBX operations, shuttle dispatch, security dispatch, and pharmacy technician work. These roles strengthened my communication, multitasking, and problem-solving skills.
I am looking for a full-time opportunity where I can continue using my customer service, technical support, and hospitality experience to contribute to a dependable and professional team.
Responsible for front desk duties during the overnight shift, including guest check-in and check-out, phone reservations, overseeing the hotel while on duty, breakfast setup, night audit, and cleaning/maintenance tasks.
Provided IT support to retail and pharmacy stores, troubleshooting equipment such as registers, computers, POS systems, fax machines, Muzak program, credit card machines, and phones. Also assisted pharmacists with insurance issues related to denied prescriptions.
Answered and routed incoming calls, dispatched shuttle vans and security, checked in guests, handled reservations, accommodated VIP and casino express guests, and performed night audit duties on graveyard shift.
Entered and filled prescriptions, stocked pharmacy inventory, checked out customers, answered phones, and worked closely with pharmacists and front-end employees.
Regents Diploma
High school diploma. Member of the National Vocational Honor Society. Received a scholarship from Southwest Tech BOCES for cosmetology.
Cosmetology Certificate (1000 hours)
Completed 1000 hours of cosmetology training.
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