I am a results-driven customer support specialist with experience in high-volume digital environments and remote workflow management. I have built a strong track record of handling complex technical inquiries, navigating CRM systems, and delivering fast, empathetic problem resolution.
I am fluent in English and Portuguese, and I also speak French at an intermediate level. My background as a global traveler has given me first-hand experience in international transit logistics and cross-cultural communication, which helps me work effectively with diverse clients.
In my customer service and sales role, I managed end-to-end communication, qualified client requirements, and closed service agreements. I focused on maintaining quick response times and personalized support, which helped me earn more than 200 five-star reviews and improve customer loyalty.
I also worked as a remote video editor, collaborating with international clients across multiple time zones. In that role, I managed the full client lifecycle from pitch and intake through final revisions and delivery, while meeting tight deadlines and maintaining high-quality output.
My additional technical and construction experience, including work as an apprentice carpenter and electrician helper, strengthened my discipline, adaptability, and problem-solving skills. These roles also helped me communicate clearly with clients and contribute to successful project outcomes.
Overall, I bring a combination of customer support expertise, remote work discipline, technical troubleshooting ability, and multilingual communication skills. I am comfortable working independently, managing competing priorities, and delivering reliable service in fast-paced environments.
Managed end-to-end communication and high-volume inquiry queues from high-intent marketplace clients, qualified requirements, closed service agreements, handled negotiation and closing for contracts, and resolved customer concerns professionally to improve loyalty and repeat business.
Consulted with international clients across multiple time zones to deliver high-quality post-production educational content, managed the full client lifecycle from pitch and intake through final revisions and delivery, and worked under tight deadlines.
Developed a strong, disciplined work ethic and problem-solving skills in fast-paced, high-stakes environments and communicated effectively with clients to ensure project goals were met.
Developed a strong, disciplined work ethic and problem-solving skills in fast-paced, high-stakes environments and communicated effectively with clients to ensure project goals were met.
High School Diploma
Completed high school in Brazil.
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