Customer Service Support Associate

I am a customer service support associate with over 3 years of experience handling inbound emergency and non-emergency calls, documenting critical information, and coordinating timely responses. I am comfortable working in fast-paced environments where accuracy, prioritization, and clear communication are essential.

In my current role at Chack General Suppliers Ltd, I receive high-volume inbound calls and emails, collect and update caller and incident information, and escalate urgent requests according to protocol. I also coordinate with internal teams to help ensure timely resolution and maintain accurate service logs and records.

Previously, I worked as a virtual assistant at Soteria Shop & Ship, where I managed customer communications through phone, email, and chat. I logged service requests, tracked response status, performed data entry and reporting, and helped coordinate between departments to keep operations running smoothly.

My earlier experience as a cashier at MamaRocks Restaurant strengthened my ability to handle customer inquiries, process transactions accurately under pressure, and resolve concerns professionally. I also developed strong front-desk communication and time management skills in that role.

As an art assistant teacher at St. Christopher International School, I supported structured activities, maintained organized records and schedules, and communicated clearly with students and staff. This experience helped me build patience, organization, and reliability in a team setting.

I am based in Kenya and hold a High School Diploma / GED from St. Christopher International School. I also completed training in interior design at Evelyne College of Design. My strengths include call handling, incident documentation, CRM systems, multitasking, stress management, and confidential information handling.