I am a hospitality professional with over 10 years of experience in guest services, reservations, and hotel operations. I have built my career around delivering excellent customer service, maintaining smooth front office processes, and supporting guests with professionalism and care.
I am currently working as a Reservationist at Qurtuba Resort & Spa, where I manage bookings, handle guest inquiries, and coordinate with front office and housekeeping teams to create a seamless guest experience. I am comfortable working across multiple channels and ensuring that reservation details are accurate and well organized.
Previously, I worked as a Duty Manager at The Residence Boutique Hotel & Spa, where I oversaw daily operations, supervised staff, and maintained high service standards. I also gained valuable front desk experience as a Front of House team member at Fairlawns Boutique Hotel & Spa, supporting guest check-in, check-out, and concierge services.
My background also includes several years as a Reservations Agent at The Residence Boutique Hotel & Spa, where I managed guest requests and communications while using hotel systems such as Opera, Semper, and Pilot. I am highly detail-oriented and confident in using hospitality software to support efficient operations.
In addition to hospitality, I have an accounting foundation that has helped me contribute to administrative and financial tasks when needed. I previously worked as an Accounts Clerk, where I handled invoices, payments, reconciliations, payroll support, and financial reporting.
I am a dedicated and adaptable professional who values teamwork, efficiency, and guest satisfaction. I am seeking a Reservations or Front Office position where I can bring my experience, leadership, and commitment to service excellence.
Manage guest reservations, bookings, and inquiries across multiple channels; handle pricing, availability, and special requests; maintain accurate booking records using hotel management systems; coordinate with front office and housekeeping to ensure seamless guest experiences.
Managed daily hotel operations, ensured high service standards, supervised staff, coordinated across departments, resolved guest complaints professionally, and maintained excellent guest satisfaction levels.
Managed guest check-in and check-out processes, provided concierge and guest support services, and maintained a welcoming and professional front desk environment.
Managed bookings, guest requests, and communications; worked with Opera, Semper, and Pilot systems; coordinated with housekeeping and front desk for smooth operations.
Processed invoices, payments, and reconciliations; assisted with payroll and financial reporting.
Delivered high-quality customer service, upsold menu items, and handled busy shifts efficiently.
Diploma in Bookkeeping and Accounts
Diploma focused on bookkeeping and accounting, supporting administrative and financial responsibilities in hospitality and business settings.
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