I am a results-driven customer service and administrative professional with more than 10 years of experience supporting clients, teams, and operations in fast-paced environments. I have built my career around delivering exceptional service, resolving concerns efficiently, and maintaining strong professional relationships through phone, email, and remote communication.
I bring hands-on experience in scheduling, calendar management, account management, data entry, record keeping, and executive support. I am comfortable handling sensitive information, managing multiple priorities, and staying organized while working under pressure.
My background also includes bookkeeping, accounts payable and receivable, reconciliations, audit preparation, and financial process improvement. I have helped restructure disorganized systems, improve tracking procedures, and create more reliable workflows that support compliance and efficiency.
In addition to administrative and accounting work, I have volunteered in accounting team support roles and contributed to financial analysis, payment processing, and error resolution. I am detail-oriented, dependable, and committed to accuracy in every task I take on.
I have worked in a variety of customer-facing and operational roles, which has strengthened my communication, problem-solving, and teamwork skills. I am especially effective in environments that require professionalism, adaptability, and a service-first mindset.
I hold a Bachelor of Business Administration in Accounting and Ethics from Mid-America Christian University, graduating summa cum laude. I am seeking opportunities where I can combine administrative expertise, customer service, and accounting support to help an organization operate smoothly and effectively.
Restructured financial systems, established AR tracking and payment procedures, managed client payment arrangements, resolved billing discrepancies, reorganized chart of accounts, and implemented sustainable processes for audit readiness and compliance.
Managed accounting processes for a large organization, handled multiple payment streams and reconciliations, analyzed financial data, conducted monthly and weekly reconciliations in QuickBooks and Excel, and resolved accounting errors across multiple locations.
Processed accounts payable and receivable, managed deposits and bank reconciliations, prepared executive financial reports, maintained stakeholder and vendor relationships, resolved payment issues, managed executive calendars, and developed spreadsheet systems for budget tracking.
Supported audit and compliance procedures, prepared teams for audits, maintained documentation, ensured machine calibration and maintenance standards, and helped minimize operational losses.
Monitored inventory, improved customer retention through personalized service, contributed creative marketing ideas, increased sales, and collaborated with team members during event sales competitions.
Managed pre-audit procedures, ensured compliance standards, educated clients on guidelines and health standards, supervised procedures, and maintained documentation for regulatory compliance.
Managed deli and bakery operations and supported team and customer service functions.
Bachelor of Business Administration in Accounting and Ethics
Graduated with summa cum laude honors.
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