Technical Support & Web Operations Specialist Independent
Support day-to-day operation of commercial websites and e-commerce catalogs, including CMS updates, product data, forms, checkout journeys, landing pages, content changes, and basic SEO settings. Receive and structure business and client requests, clarify scope and impact, reproduce issues where possible, set priorities, and prepare clear implementation tasks and acceptance criteria. Run pre- and post-release checks across desktop and mobile, covering user paths, forms, navigation, content accuracy, links, visual consistency, and publishing quality. Coordinate resolution of website, form, email, and domain-related incidents with technical stakeholders while keeping requests, statuses, deadlines, and next actions visible. Create reusable support assets such as checklists, templates, update instructions, task trackers, and process notes.