Human Rights & Wellness Program Manager

Location
United States
Desired Salary
Unspecified
Work preference
Full Time
Joined
3 Jul 2026
Field / Industry
Customer Success
Status: Actively looking
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

Arabic - English -

About Me

I am a mission-driven professional with experience spanning human rights, wellness programming, community relations, and customer support. My work has centered on advocacy for Black, Brown, Queer, Trans, and disabled communities, with a strong focus on equity, inclusion, and compassionate service.

In my current role as Interim Human Rights & Wellness Program Manager with The Divas With Disabilities Project, I help lead initiatives that create affirming spaces and advance intersectional representation. I have co-led the relaunch of Pride Ability, authored policy briefings, and partnered with universities and disability-focused organizations to support community impact.

I bring hands-on experience in case management, stakeholder engagement, conflict resolution, and strategic planning. I have supported clients and families with intellectual and developmental disabilities, facilitated community engagement meetings, and helped coordinate mentorship and wellness programming.

My background also includes more than a decade in administrative and customer support roles, where I developed strong skills in CRM tracking, document management, scheduling, benefits support, and issue resolution. I have worked in fast-paced environments that required precision, empathy, and clear communication.

I am comfortable using tools such as Salesforce, Microsoft Office, Slack, and Tableau, and I value organized systems that improve service delivery and team coordination. My experience has taught me how to balance operational efficiency with a people-first approach.

I hold a Bachelor of Science in Criminal Justice with a concentration in Human Service & Advocacy from the University of Southern New Hampshire. I am committed to using my education and professional experience to support communities, strengthen programs, and advance social justice.

Skills

Problem SolvingSalesforceTime ManagementMicrosoft OfficeRelationship BuildingStrategic PlanningCustomer SupportData EntrySlackConflict Resolution

Education

University of Southern New Hampshire
Sep 2020 - Sep 2023

Bachelor of Science in Criminal Justice, concentration in Human Service & Advocacy

President’s List recipient, Dean’s List recipient, member of National Society of Leadership and Success.

Experience

Interim Human Rights & Wellness Program Manager @ The Divas With Disabilities Project
Aug 2024 - Present

Spearhead initiatives reshaping perceptions of Black, Brown, Queer, Trans, and disabled identities; co-lead the relaunch of Pride Ability; author policy briefings; partner with universities; maintain client caseloads; coordinate with disability-focused foundations; facilitate community engagement meetings and mentorship programs.

Youth & Family Homelessness Prevention Case Manager @ The Arc of King County
Jan 2026 - Feb 2026

Supported youth and family homelessness prevention efforts; worked with individuals with intellectual and developmental disabilities and their families; demonstrated cultural competency, anti-racism awareness, and compassionate communication.

Administrative & Customer Support Specialist @ Robert Half
Mar 2014 - Mar 2024

Handled high-volume customer service and provider credentialing processes; scheduled travel and training; supported document management and CRM tracking through Salesforce; provided guidance on benefits, eligibility, and claims; streamlined appointment scheduling; processed daily transactions over $4,000; delivered front desk support and resolved issues.

Benefits & Customer Support Representative @ TTec UnitedHealthCare
Sep 2018 - Oct 2018

Provided benefits and customer support, assisting with provider and patient inquiries and service coordination.

Patient Service Representative @ Brightroot
Jan 2018 - May 2018

Delivered patient service support, including verification, documentation, scheduling, and front desk assistance.

Community Support Agent @ Ring
Aug 2017 - Dec 2017

Investigated and resolved provider and technical issues with a focus on user experience and support documentation.

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