I am a mission-driven professional with experience spanning human rights, wellness programming, community relations, and customer support. My work has centered on advocacy for Black, Brown, Queer, Trans, and disabled communities, with a strong focus on equity, inclusion, and compassionate service.
In my current role as Interim Human Rights & Wellness Program Manager with The Divas With Disabilities Project, I help lead initiatives that create affirming spaces and advance intersectional representation. I have co-led the relaunch of Pride Ability, authored policy briefings, and partnered with universities and disability-focused organizations to support community impact.
I bring hands-on experience in case management, stakeholder engagement, conflict resolution, and strategic planning. I have supported clients and families with intellectual and developmental disabilities, facilitated community engagement meetings, and helped coordinate mentorship and wellness programming.
My background also includes more than a decade in administrative and customer support roles, where I developed strong skills in CRM tracking, document management, scheduling, benefits support, and issue resolution. I have worked in fast-paced environments that required precision, empathy, and clear communication.
I am comfortable using tools such as Salesforce, Microsoft Office, Slack, and Tableau, and I value organized systems that improve service delivery and team coordination. My experience has taught me how to balance operational efficiency with a people-first approach.
I hold a Bachelor of Science in Criminal Justice with a concentration in Human Service & Advocacy from the University of Southern New Hampshire. I am committed to using my education and professional experience to support communities, strengthen programs, and advance social justice.
Spearhead initiatives reshaping perceptions of Black, Brown, Queer, Trans, and disabled identities; co-lead the relaunch of Pride Ability; author policy briefings; partner with universities; maintain client caseloads; coordinate with disability-focused foundations; facilitate community engagement meetings and mentorship programs.
Supported youth and family homelessness prevention efforts; worked with individuals with intellectual and developmental disabilities and their families; demonstrated cultural competency, anti-racism awareness, and compassionate communication.
Handled high-volume customer service and provider credentialing processes; scheduled travel and training; supported document management and CRM tracking through Salesforce; provided guidance on benefits, eligibility, and claims; streamlined appointment scheduling; processed daily transactions over $4,000; delivered front desk support and resolved issues.
Provided benefits and customer support, assisting with provider and patient inquiries and service coordination.
Delivered patient service support, including verification, documentation, scheduling, and front desk assistance.
Investigated and resolved provider and technical issues with a focus on user experience and support documentation.
Bachelor of Science in Criminal Justice, concentration in Human Service & Advocacy
President’s List recipient, Dean’s List recipient, member of National Society of Leadership and Success.
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