Operations Coordinator
About Me
I am a highly organized operations and administrative professional with more than 15 years of experience supporting business operations, coordinating projects, improving internal processes, and building strong relationships with clients, employees, and leadership teams.
Throughout my career, I have been trusted to manage complex workflows, balance competing priorities, coordinate cross-functional teams, oversee documentation, improve operational efficiency, and solve problems before they become obstacles.
My background spans HR operations, client success, commercial operations, education, compliance, and administration, which has allowed me to adapt quickly to new industries and contribute wherever structure, organization, and communication are needed.
I thrive in remote environments where initiative, accountability, and attention to detail matter. I am known for bringing calm to busy teams, creating practical solutions, and taking ownership of responsibilities without waiting to be asked.
In my current role as Benefits Coordinator, I support employees throughout the benefits lifecycle while maintaining accurate documentation, effective communication, and efficient HR operations. I also collaborate with internal stakeholders to resolve questions and improve administrative processes.
Across my previous roles, I have led program operations, supported staffing and compliance functions, managed client relationships, coordinated projects, and strengthened systems and procedures. I bring a strong mix of operational leadership, administrative expertise, and client-focused service.
I am passionate about continuous improvement and creating systems that help teams work more effectively. I am seeking long-term remote opportunities where I can contribute my experience in operations, administration, HR, and coordination.
Skills
Problem SolvingCustomer ServiceTime ManagementAccount ManagementComplianceProcess ImprovementStakeholder ManagementMicrosoft ExcelNetworkingClient Relationship ManagementSlackGoogle WorkspaceRecruitmentProcess OptimizationZoomAsanaOperationsEmployee RelationsTrelloBenefits Administration
Education
Associate's Degree in Medical Assisting Management
Experience
Support employees throughout the benefits lifecycle while ensuring accurate documentation, effective communication, and efficient HR operations. Coordinate benefits administration, maintain confidential employee records, research and resolve employee questions, improve administrative processes, review documentation for accuracy and compliance, and build trusted relationships through timely employee support.
Led educational program operations, coordinating teachers, clients, students, and daily business activities. Directed daily program operations across multiple classes and instructors, recruited and trained teaching staff, managed scheduling and reporting, built long-term client relationships, improved internal processes, and balanced teaching with leadership responsibilities.
Served as the primary liaison between TotalEnergies and multiple staffing agencies supporting retail fuel station employees. Coordinated employee documentation, onboarding, benefits, payroll oversight, and compliance, delivered employee training, improved recruitment procedures, standardized administrative processes, drafted reports and correspondence, and collaborated across departments to resolve workforce challenges.
Managed client relationships from proposal through implementation while coordinating projects and ensuring exceptional service delivery. Developed customized proposals, coordinated projects between clients and internal technical teams, maintained ongoing client relationships, temporarily assumed Service Delivery Manager responsibilities, and supported marketing initiatives.
Promoted into an operational leadership role after demonstrating strong organizational and client management skills. Supervised daily administrative operations, coordinated internal workflows, improved policies and administrative systems, supported leadership through operational planning and team coordination, ensured projects stayed on schedule, and continued managing key client relationships.
Built long-term client relationships while coordinating services between customers and internal departments. Managed client communications and daily account support, coordinated requests across multiple departments, resolved issues while maintaining customer service, and maintained organized documentation and client records.
Selected to lead a company-wide records management initiative focused on customs compliance. Organized and verified historical customs documentation, improved record management processes and accessibility, ensured compliance with regulatory documentation requirements, and earned expanded responsibilities through reliability and attention to detail.
Delivered customized English language instruction while developing lesson plans, assessments, and student evaluations for learners from diverse cultural backgrounds.