I am a bilingual Italian/English professional with experience in customer care, e-commerce operations, order fulfillment, and consultative sales. I work comfortably in dynamic environments where clear communication, accuracy, and a solution-oriented mindset are essential.
I have handled customers, complaints, payments, orders, stock, and documentation across roles that required strong attention to detail and a calm approach under pressure. My background includes customer support, front office management, warehouse supervision, and inside sales.
I bring experience in e-commerce back office operations, inventory coordination, and workflow management, with a practical understanding of traceability, operational priorities, and quality control. I am also familiar with CRM, help desk, and ticketing tools such as Zendesk, Freshdesk, Intercom, and Salesforce.
In sales-focused roles, I have worked with B2C customers, needs qualification, objection handling, follow-up, upselling, and cross-selling. I am comfortable supporting contract activation, retention-oriented conversations, and target-driven commercial activities.
My technical background in IT and web development helps me contribute to first-level technical support, onboarding, and digital operations. I have working knowledge of HTML, CSS, PHP, basic Python, and web fundamentals, which supports my adaptability in tech-enabled environments.
I am based in Tuscany, Italy, and I am available for remote or hybrid roles in the EU. I am looking for opportunities in customer support, e-commerce operations, inside sales, and related operational roles where I can contribute with reliability, organization, and strong customer focus.
Coordinated inbound and outbound flows for LED materials and electronic components, focused on stock accuracy, operational priorities, and order quality. Updated inventory and operational data through management software, maintaining traceability and accurate documentation. Collaborated with production, quality control, and logistics teams to prevent errors, delays, and non-conformities before delivery.
Managed daily customer experience, reception, requests, payments, orders, and service quality. Resolved complaints and critical situations with professionalism and a customer satisfaction focus. Coordinated staff, shifts, suppliers, and operating procedures, ensuring service continuity and compliance with standards. Developed upselling and cross-selling through customer listening and targeted proposals.
Performed consultative B2C sales for the Italian market, including needs analysis, offer explanation, and support with telecom and energy service activation. Handled objections, follow-up, and deal closing with a customer-oriented, retention-focused, and target-driven approach. Collected data, verified information, and managed contract documentation in line with commercial and compliance procedures.
Managed customer requests, specifications, and expectations, ensuring precise delivery and final product quality. Performed aesthetic and structural quality checks, identified defects, and corrected issues before delivery. Organized work priorities independently, met deadlines, and communicated with the operations team.
Troubleshot circuits, generators, and electrical systems with a methodical approach to problem analysis and fault prevention. Documented interventions, followed safety procedures, and collaborated with operational teams in a technical environment.
Handled high-volume picking, packing, and dispatch while respecting deadlines, operational priorities, and safety standards. Supported inventory, goods movement, document checks, and operational communication using Microsoft Office.
IT High School Diploma
Higher National Diploma / Web Development Courses
Skills included HTML, CSS, PHP, basic Python, web fundamentals, and basic databases.
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