Customer Support Agent / English Teacher

Provided customer service via chat and phone, handled support agent duties, managed ombudsman responsibilities, and moderated chat interactions.

Managed customer service through online and offline channels.

Taught English to children and teenagers from 6th grade to high school, prepared and graded exams, and conducted tutoring sessions and advanced oral practice classes.

Taught English to teenagers and young adults from beginner to advanced levels using the communicative method.

Taught English with focus on writing, reading, and conversation.

Taught English focusing on writing, reading, and conversation using the communicative methodology.

Guided visitors through the exhibition, presented materials, led school group tours, and assisted non-Portuguese speaking visitors using fluent English.

Taught English to children aged 8 to 10 at the basic level.

Taught English reading, writing, and conversation to children and adults, and provided occasional Portuguese lessons for foreigners.