Remote Customer Support Specialist | Multilingual (EN / AR / FR) | CRM-Certified
- Location
- guelama, Algeria
- Desired Salary
- 500 - 700 USD/monthly
- Work preference
- Remote Only / Full Time
- Links
- Not set
- Joined
- 5 Jul 2026
- Field / Industry
- Customer Success
About Me
Results-driven Customer Support Specialist with 4+ years of experience managing inbound and outbound customer communications across phone, email, and live chat. Consistent track record of achieving sales targets, resolving complex escalations, and maintaining high CSAT scores. Fluent in English, Arabic, and French. Proficient in Zendesk, Freshdesk, HubSpot CRM, and Google Workspace. Certified in Google AI Essentials and Microsoft Office. Thrives in asynchronous, remote-first environments.
Skills
SalesforceCustomer ServiceCRMSalesCross Functional CollaborationMicrosoft OfficeCustomer SupportSlackGoogle WorkspaceZendeskConsultative SellingZoomConflict ResolutionTicketing SystemsTrelloEscalation ManagementEmail SupportLive ChatFreshdeskCSAT
Education
Bachelor's Degree, Sociology
Experience
Managed 50+ inbound and outbound customer interactions daily across phone, email, and live chat, maintaining a first-contact resolution rate above 87%. Achieved 112% of monthly sales targets consistently over 4 years through consultative selling. Reduced average resolution time by 23% by collaborating with cross-functional teams. Maintained accurate CRM records for 200+ active client accounts and handled complex complaints and escalations with a CSAT score of 94%.