Customer Relations & Sales Representative LTC International
Managed 50+ inbound and outbound customer interactions daily across phone, email, and live chat, maintaining a first-contact resolution rate above 87%. Achieved 112% of monthly sales targets consistently over 4 years through consultative selling. Reduced average resolution time by 23% by collaborating with cross-functional teams. Maintained accurate CRM records for 200+ active client accounts and handled complex complaints and escalations with a CSAT score of 94%.