I am an IT and cybersecurity professional with experience managing 250+ endpoints across multiple clients while maintaining performance, stability, and security. I have led cybersecurity initiatives, implemented endpoint protection and firewall controls, and helped reduce vulnerabilities through regular audits and assessments.
I have a strong background in IT operations, documentation, and support process improvement. I enjoy building efficient systems, automating routine tasks, and creating clear documentation that improves knowledge sharing and operational consistency.
My experience also includes customer-facing roles, where I developed strong communication, problem-solving, and service skills. I have worked in call center, transportation, retail, and banking environments, which strengthened my ability to stay calm under pressure and support people effectively.
Overall, I bring a mix of technical operations, cybersecurity, customer service, and digital marketing experience. I am focused on delivering reliable IT solutions, improving security posture, and supporting business goals through practical, efficient technology management.
Managed 250+ endpoints across 10 clients; implemented cybersecurity initiatives; monitored IT and cybersecurity incidents; developed managed services strategies; automated routine tasks; led crisis response efforts.
Handled customer inquiries, resolved problems, maintained call center database, supported service changes, explained bills, negotiated payment arrangements, promoted marketing programs, and participated in on-call emergency/outage rotation.
Provided transportation services with a focus on customer satisfaction, vehicle cleanliness, safe driving, and repeat client experience.
Supported store presentation, unloaded trucks, sorted backroom products, stocked shelves, maintained cleanliness, greeted customers, and assisted vendors and drivers.
Worked with the IT team to install security software, communicated with clients, ordered supplies, and assisted with application modules under senior developer direction.
Analyzed marketing data, created social media content, developed client website content, improved campaign performance, and managed content strategy and on-page efforts.
Provided SEO strategy, improved rankings and search accessibility, and supported inbound digital marketing efforts.
Managed staffing levels, monitored call traffic, prepared reports, supported forecasting and scheduling, and trained team members on report development.
Delivered timely customer service, resolved customer needs, maintained satisfaction, and supported loyalty through follow-up calls.
Managed social networking content, researched online trends, created engagement campaigns, and supported marketing, public relations, media relations, and copywriting.
Maintained website consistency, worked with code conversion tools, managed SharePoint environment, administered servers, and used PowerShell scripts for maintenance and governance.
Assisted clients with product information, referred them to financial experts, maintained confidentiality, and provided friendly customer service.
B.Sc. in Information Technology
Major in Information Technology; Advanced Cybersecurity Certificate; GPA 4.0
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