Customer Support Specialist | ESL Teacher | Client Communication

• Delivered premium guest service to a high volume of international guests, maintaining polished English communication and service accuracy.
• Handled VIP requests, complaints and non-standard situations with discretion, empathy and solution-focused communication.
• Trained and onboarded new team members in service standards, procedures and guest communication expectations.
• Followed checklists and strict hygiene, safety, grooming and quality standards during busy shifts.

• Taught English to students of different levels, adapting explanations to each learner, goal and pace.
• Reviewed written and spoken answers, giving structured feedback and improvement recommendations.
• Explained complex information in simple wording and maintained trust with students and parents across cultures.

• Assisted customers in fast-paced service environments and supported a high level of satisfaction.
• Worked according to service and safety standards as part of multicultural teams.

Bachelor's degree in English and German Language Teaching. Studied language acquisition, teaching methodology, lesson planning, classroom management, intercultural communication, linguistics, and educational psychology.

Completed coursework in English language teaching methodology, including learner motivation, lesson planning, classroom communication, instructional strategies, and effective teaching techniques for ESL/EFL learners.

Professional development in logistics operations, inventory control, shipping procedures, workplace safety, and operational efficiency.