I am an administrative and customer support professional with experience in data management, record maintenance, documentation control, and operational coordination. I focus on keeping information accurate, organized, and easy to retrieve so teams can work efficiently.
I have worked in fast-paced environments where attention to detail, problem-solving, and consistency are essential. My background includes managing spreadsheets, preparing reports, verifying records, and supporting daily office operations with a strong emphasis on quality and accuracy.
In my current role as a District Office Secretary, I maintain employee and organizational records, update spreadsheets, prepare official correspondence, and help ensure that documentation is complete and reliable. I also support office coordination by organizing files and assisting with administrative processes.
Previously, I worked as a Customer Service Representative handling voice and non-voice support. That experience strengthened my communication skills, customer handling, and ability to resolve billing and technical concerns while maintaining confidentiality and performance standards.
I also bring leadership experience from serving as a Youth Leader and Associate Pastor, where I coordinated programs, schedules, communications, and documentation for teams and volunteers. This helped me develop strong organizational and coaching abilities.
I am proficient in Microsoft Office, especially Excel, and I also use Google Workspace, Zoom, Canva, and AI tools to support productivity. I am comfortable working remotely, managing deadlines, and contributing to efficient business operations.
Maintain employee and organizational records using Microsoft Excel and internal documentation systems; create, update, and manage spreadsheets; prepare reports, official correspondence, meeting minutes, and operational documents; review and verify records for accuracy and completeness; organize digital and physical files; support daily office operations.
Managed customer accounts and information across voice and chat support channels; maintained accuracy and confidentiality; resolved billing and technical concerns; delivered accurate information contributing to customer satisfaction and issue resolution; received performance recognitions for quality and problem-solving.
Assisted customers during checkout operations; supported front-end operations; maintained service quality standards; demonstrated reliability, attention to detail, and teamwork.
Coordinated programs, schedules, and communications involving multiple teams and volunteers; prepared reports, training materials, and organizational documentation; developed leadership, coaching, and organizational skills through team coordination and project execution.
Bachelor of Theology and Pastoral Studies
Cum Laude; GPA: 1.27
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