Commercial Sales, Key Account Management & B2B Business Development

Manage and grow a portfolio of travel trade partners, corporate accounts and key customers to drive passenger revenue, account retention and sustainable commercial growth. Lead sales calls, account reviews and client meetings to identify needs, strengthen commercial partnerships and generate new business opportunities. Negotiate commercial agreements, corporate contracts, incentive programmes and account-specific action plans with travel agencies and corporate clients. Analyse account performance, customer demand, pricing, market trends and competitor activity; translate insights into recommendations that support sales performance and market-share growth. Prepare sales reports, forecasts and KPI updates; maintain accurate account information in Salesforce and coordinate closely with Reservations, Revenue Management, Marketing and Airport Services. Achieved 184% of annual sales target in the 2024-2025 sales cycle; received the Gold Najm Award and contributed to the Commercial Operations team being recognised among Emirates Airline's Top 5 globally in the Chairman's Sales Award.

Delivered sales, reservations and service support to Emirates Airline passengers and travel trade partners in a high-volume airline environment. Resolved complex itinerary, ticketing, rebooking, fare-rule, baggage and service-recovery cases with a customer-focused approach. Supported revenue growth through upselling, cross-selling and promotion of Emirates Airline products, services and loyalty benefits.

Managed UAE visa applications for Emirates Airline passengers and travel trade partners, ensuring complete documentation, accurate application details and timely follow-up. Reviewed travel and visa documentation, advised customers and agencies on requirements, and resolved application-related cases with accuracy and confidentiality.

Delivered customer sales, reservations, ticketing and travel support, including itinerary changes, fare rules, baggage policies and travel documentation. Resolved service issues and complaints professionally while identifying opportunities for upselling and cross-selling.