I am an operations and enablement professional with several years of experience at Samsara and more than a decade of experience across tech, hospitality, and financial services. I specialize in building SOPs, training resources, and documentation that help teams work smoothly and consistently.
I have been trusted as a subject matter expert for recruiting tools and systems, supporting recruiters and coordinators with troubleshooting, access management, reporting, and workflow guidance. I also enjoy improving processes by automating repetitive work and creating clear resources that teams can rely on.
In my recent work, I helped automate SCIM provisioning, built centralized content repositories, audited hundreds of job sources, and reduced support escalations through better documentation. I have also trained large groups of recruiters and coordinators on new tools and processes, helping teams adopt systems more effectively.
I bring strong experience in recruiting operations, people operations, executive support, and cross-functional coordination. My background includes offer approvals, background checks, candidate experience, scheduling, onboarding, knowledge base management, and data hygiene across tools like Greenhouse, Workday, Zendesk, Confluence, Asana, and Tableau.
I am known for being detail-oriented, discreet, service-minded, and dependable. I take pride in owning recurring workflows, keeping operations organized, and turning recurring pain points into reusable solutions that save time for others.
I also actively use AI tools such as Claude, Glean, and Replit to build dashboards, SOPs, documentation, and internal tools that reduce manual work and improve response times. I value practical innovation and enjoy creating systems that make teams more efficient and effective.
Manage sourcing tool access across the recruiting org, automate SCIM provisioning, enable adoption of new CRM tools, build a centralized content repository, audit and consolidate job sources, and own job board strategy.
Served as subject matter expert for recruiting tools and systems, pulled data and reporting for leadership, trained recruiters and coordinators on Guide, built SOPs and Loom videos, resolved Zendesk tickets, maintained Confluence documentation, and created internal tools and resources.
Created and delivered training sessions, built onboarding materials, maintained Greenhouse and Workday data hygiene, coordinated interviews at scale, supported global hiring in India, and managed executive scheduling, travel, and onsite logistics.
Managed client title files, built documentation and process improvements, created internal training materials, and led training sessions for consultants on client experience standards.
Trained and onboarded guest services staff, created event operations documentation, and provided executive support including calendar management, travel coordination, and expense reporting.
Trained new hires on passenger handling systems, built reference guides and compliance documentation, and improved complaint handling procedures and on-time departure performance.
Bachelor of Business Administration in Management
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