I am a motivated and reliable student studying ICT and Networking & Cybersecurity, with a strong interest in building a career in IT support, hospitality, or administrative roles. I have developed practical technical skills alongside hands-on customer service experience in fast-paced environments.
I am bilingual in French and English, which helps me communicate effectively with diverse customers and team members. My background includes working in nightlife, student union, and bakery settings, where I learned to stay calm under pressure, work efficiently, and maintain high service standards.
I have experience providing technical IT support, including troubleshooting hardware and software issues, assisting with system setup, and supporting maintenance tasks. Through this, I strengthened my problem-solving, communication, and technical troubleshooting abilities.
My technical knowledge includes networking fundamentals, cybersecurity basics, Python, HTML, CSS, JavaScript, SQL basics, Microsoft Office, and virtual machine tools. I am also familiar with Cisco Packet Tracer, Kali Linux, Nmap, and other tools used in networking and cybersecurity practice.
In hospitality roles, I have prepared and served drinks, handled customer requests, maintained cleanliness, and contributed to smooth team operations. These experiences have helped me build adaptability, attention to detail, and a strong work ethic.
I am now seeking an entry-level opportunity where I can continue to grow professionally, apply my technical and interpersonal skills, and contribute positively to a team.
Provided excellent customer service in a fast-paced nightlife environment serving 100+ customers. Prepared and served cocktails, beers, wines and non-alcoholic beverages to specification. Maintained bar cleanliness and organisation throughout shift. Worked efficiently under pressure during peak service hours. Received positive feedback from management on first shift.
Prepared alcoholic and non-alcoholic beverages for bar and restaurant patrons. Interacted with customers, took orders and served drinks and snacks. Collected glasses, delivered food and maintained bar neatness and tidiness. Helped clean down after bar closure. Worked as part of a team in a student-focused venue environment.
Provided technical IT support to employees including troubleshooting hardware and software issues, assisting with system setup and maintenance. Gained practical experience with computer systems and user support. Developed problem-solving and communication skills in a professional environment.
Provided customer service, handled cash transactions and maintained hygiene standards. Demonstrated reliability and work ethic in a fast-paced environment.
Level 3 Diploma in Networking and Cybersecurity
Level 2 ICT Qualification
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