I am a Portuguese economics student with a strong interest in international business, marketing, and customer success. Through my academic background and practical experiences, I have developed analytical thinking, communication skills, and a solid understanding of business operations.
I have built a foundation in economics at the University of Minho, where I studied microeconomics, financial accounting, and data analysis. I also use tools such as Excel, R Studio, SPSS, and Canva to support reporting, visualization, and decision-making.
My current role as a Customer Success Student Assistant at Formalize allows me to support Portuguese-speaking clients through onboarding, training, compliance guidance, and customer support. I also help with data migration, workflow optimization, and localization of content for the Portuguese market.
Earlier, I participated in the Susilo Business + Ethics Case Competition at Boston University, where I prepared analytical reports and presentations focused on management, vision, and business ethics. This experience strengthened my teamwork, leadership, and problem-solving abilities.
I have also been involved in student and civic initiatives, including the Financial Department Student Association and the European Parliament Ambassador School Programme. These experiences helped me develop responsibility, resilience, and a broader perspective on social impact and collaboration.
I am fluent in Portuguese and English, and I enjoy working in multicultural environments where I can combine my international perspective with strong organizational and communication skills. I am eager to continue growing in roles related to customer success, business, marketing, and operations.
Support onboarding and ongoing success of Portuguese-speaking clients; conduct client video calls, training, and guidance on compliance, risk assessment, and GDPR processes; assist with data migration and workflow optimization; handle customer support tickets and collaborate with internal teams; translate and localize compliance and marketing content for the Portuguese market.
Prepared analytical reports and presentations on management, vision, and business ethics; strengthened analysis, communication, teamwork, leadership, and innovation skills.
Worked on management and problem resolution in a student association setting.
Participated in civic engagement and social impact activities.
Master in International Business and Marketing
Started a master's program focused on international business and marketing; using SPSS to analyze data and identify market trends.
Bachelor in Economics
Studied microeconomics, financial accounting, Excel, R Studio, data manipulation, statistical analysis, and data visualization.
Excel I - Functions
Course focused on organization and manipulation of data, mastery of functions and formulas, and data visualization.
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