Marketing & Social Media Director

Direct marketing, communications, and digital content across three companies in real estate, property management, and auctions. Independently manage multiple brands, competing priorities, ongoing projects, and high-volume deadlines. Coordinate projects and communications among leadership, employees, agents, vendors, community partners, clients, and the public. Plan and execute multi-channel campaigns across social media, websites, email, print, video, and paid digital advertising. Manage multiple websites and digital platforms, ensuring information remains accurate, current, and consistent. Coordinate community partnerships, events, promotional campaigns, and public-facing initiatives. Respond to customer inquiries and manage public communications professionally. Track campaign performance and audience engagement to improve future initiatives. Create and maintain workflows, calendars, project materials, and organizational systems.

Assisted students and families with account questions, payments, financial processes, and university procedures. Explained complex financial and account information clearly while providing calm, solution-focused support. Maintained accurate financial records and handled confidential information with discretion and attention to detail. Resolved account concerns by researching information, coordinating with university departments, and identifying appropriate next steps. Managed a high volume of in-person and digital inquiries while maintaining accuracy and professionalism.

Coordinated patient intake, scheduling, referrals, records, and daily front-office operations in a fast-paced healthcare environment. Verified eligibility and maintained accurate, confidential patient information across electronic systems. Communicated with patients, providers, insurance companies, and external partners to coordinate care and resolve issues. Supported patients through sensitive or stressful situations with clear communication and professionalism. Managed competing priorities and time-sensitive requests while maintaining accuracy and confidentiality.