Research & Data Analyst | Supply Chain & Operations Background | Customer Service Specialist

• Manage full order lifecycle for a portfolio of strategically significant accounts, ensuring accuracy, timeliness,
and alignment with client expectations — directly applicable to scoping and delivering research outputs.
• Synthesize cross-functional data from logistics, warehouse, and finance teams to produce coordinated,
fact-based reports for internal stakeholders.
• Serve as the primary escalation point for complex inquiries, driving timely resolution through structured
analysis and clear communication.
• Monitor operational data and inventory levels in real time, translating findings into actionable
recommendations — building a foundation for data-driven research analysis.
• Balance efficiency with relationship management, contributing to long-term business growth and client
retention.

• Ensured accurate and timely processing of customer orders within a fast-paced, deadline-driven environment
— developing strong organizational and prioritization skills.
• Acted as central liaison between customers and cross-functional teams, honing stakeholder communication
and collaborative problem-solving.
• Proactively identified and resolved order discrepancies through real-time data monitoring and analysis.

• Developed and executed strategic procurement frameworks, conducting supplier market research and
competitive analysis to support data-informed sourcing decisions.
• Led end-to-end creation of Purchase Orders and Purchase Requisitions, ensuring compliance, accuracy, and
documentation — skills directly transferable to knowledge capture and research deliverables.
• Conducted vendor due diligence and pricing negotiations, applying structured analytical thinking to evaluate
options and recommend optimal strategies.
• Partnered with internal stakeholders to assess needs and communicate findings clearly — fostering a
customer-focused, results-oriented approach.