Senior Customer Success and Project Management professional with 5+ years of experience leading enterprise account portfolios, cross-functional project delivery, and team performance in B2B SaaS and AI-enabled platforms. Proven record of on-time project delivery, measurable renewal and retention growth, and building operational processes that scale across multilingual, international organizations. Experienced people leader skilled in coaching Customer Success teams, managing stakeholder relationships, and driving process and workflow automation. Fluent in German, English, and French, with a track record of working across DACH, UK, and French-speaking enterprise markets.
Lead and coach a Customer Success team, set shared standards for account management, and reinforce customer-centric operational discipline. Own retention, upsell, and cross-sell performance across enterprise accounts in German-, English-, and French-speaking markets. Designed AI-based workflow automations to standardize follow-ups and recurring operations. Partner with Product, Sales, and Support leadership to improve customer experience.
Supported rollout and adoption of an AI-focused SaaS platform for enterprise clients. Partnered with Product and Engineering to relay customer feedback and prioritize roadmap improvements. Drove renewal, upsell, and cross-sell growth through proactive relationship and pipeline management. Delivered weekly account health reports and maintained a rolling 90-day renewal forecast.
Delivered SaaS and data migration projects on time by leading cross-functional teams and optimizing delivery workflows. Contributed to increased renewals for Microsoft and Microsoft Azure products by strengthening retention practices. Coordinated customer-facing delivery in a cloud solutions environment and resolved operational issues with internal and client stakeholders.
Maximized account growth by driving renewal, upsell, and cross-sell opportunities across public- and private-sector clients. Produced weekly performance reports and a rolling 90-day renewal forecast to support revenue planning. Maintained account continuity through proactive operational follow-up.
Managed a portfolio of client contracts and achieved a 90% renewal rate for the World-Check solution through targeted training and proactive communication.
Delivered accurate translations of financial reports and maintained an up-to-date centralized translation database.
Provided technical, financial, and business translation and interpretation support to clients across diverse industries.
PhD, Communication
Master's, Intercultural Communications
Bachelor's, International Business — German Study Line
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