Customer Service Representative

I’m a highly enthusiastic and proactive professional with a strong interest in queue management and customer operations.

I have experience handling outbound and inbound calls, supporting customers with account recovery, payment arrangements, and service-related inquiries.

I’m comfortable working with tools such as SalesForce (CMS) and Mordor to document interactions accurately and follow established processes.

I also have experience reviewing agent interactions to help ensure quality, compliance with client policies, and a positive customer experience.

I’m detail-oriented, quick to learn, and able to adapt rapidly to new challenges while maintaining a strong sense of responsibility.

I’m currently seeking a flexible work environment where I can continue growing, take on more responsibilities, and contribute effectively to a team.