Entry-level data analyst with hands-on experience developing dashboards and data visualizations using Tableau and Excel. Proven ability to understand client requirements, translate data into actionable insights, and deliver high-impact reports. Background in training, technical documentation, and customer service. Passionate about continuous learning, data-driven decision-making, and performance optimization.
Developed custom Tableau dashboards for corporate clients including Bayer, Covestro, and Federal Mogul. Translated complex business requirements into actionable, interactive visualizations. Produced comprehensive technical documentation for end users and implementation teams. Collaborated with cross-functional teams to ensure clean data integration and timely delivery.
Delivered training programs, administered exams, and tracked learner progress via structured Excel databases. Monitored KPIs and implemented performance improvement plans. Automated reporting with pivot tables and charts to enhance decision-making processes.
Resolved customer inquiries related to warranties and technical issues with an 85% success rate without escalation. Logged and analyzed recurring issues to improve customer experience and reduce ticket volume.
Bachelor’s Degree, Graphic Design
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