Experienced IT Management Professional

Collaborated with NASA scientists and engineers to troubleshoot and resolve hardware and software issues on Macintosh systems used for space exploration and research. Coordinated with NASA IT to ensure Macintosh machines and Apple iOS devices were compliant with security and privacy regulations. Provided technical support for integration of Macintosh systems into NASA's network infrastructure and delivered training on system maintenance and troubleshooting.

Provided technical support and troubleshooting for Apple devices and Macintosh systems. Conducted training sessions and workshops for Apple employees on troubleshooting techniques and migration from Windows environments. Maintained accuracy when diagnosing and repairing hardware and software issues, conducted quality assurance testing on new software releases, and developed training materials for Q&A representatives.

Supported customer technical issues and helped improve support processes and procedures. Collaborated with other departments to resolve complex technical issues, stayed updated on technical support trends and technologies, and identified process improvements to enhance efficiency and customer satisfaction.