Operations • Finance • Technical Support • Systems Implementation

Design and balance game systems including economy structures, item properties, and entity behaviors; implement in-game objects and entities using Pixscript in live production systems. Lead cross-functional feature delivery, define requirements, coordinate Engineering, Product, Support, and Community stakeholders, and manage release timelines. Design and execute UAT cycles and build internal tracking dashboards and tooling to monitor KPIs and surface insights for decision-making. Improved player retention metrics through data-driven system analysis and structured iteration.

Built the company's support infrastructure from scratch including ticket workflows, routing logic, escalation frameworks, automation, and help center documentation. Served as primary liaison between Support and Engineering, reproducing bugs, diagnosing API and system-logic issues, and converting player reports into structured development tickets. Delivered weekly executive reporting on player sentiment, bug trends, operational KPIs, and feature requests. Designed and launched an appeals case management system and maintained Retool dashboards while coordinating community management across Discord and support channels.

Managed full-cycle accounting across multiple entities including AP/AR, bank reconciliations, payroll, GL maintenance, financial statement preparation, and audit compliance. Led annual budgeting and multi-year forecasting, conducted variance analysis, and presented findings to senior leadership. Managed ERP migration from QuickBooks to Microsoft Dynamics 365 including requirements, data migration, testing, and staff training. Built custom internal databases for HR, payroll, and asset tracking and provided IT support across hardware, networking, and systems.

Prepared consolidated financial statements and delivered financial analysis and reporting to ownership across multiple entities.

Managed full-cycle bookkeeping and financial operations, prepared financial statements, and advised ownership on financial strategy.