Hospitality Operations & Customer Experience Lead | Remote Operations & Content Quality Consultant
About Me
Native German language professional with 10+ years of experience working across international environments, specialising in localisation, customer communication, content quality and cross-cultural experiences. Experienced in German-English translation, AI-assisted workflows, content evaluation and creating clear, accurate and user-focused communication. Strong attention to detail, excellent written communication skills and proven ability to work independently across remote teams.
Skills
Project ManagementProblem SolvingCross Functional CollaborationMicrosoft OfficeAttention To DetailDocumentationRemote WorkCustomer ExperienceQuality AssuranceResearchCritical ThinkingEditingGoogle WorkspaceProcess OptimizationTranslationCommunity EngagementLocalizationEvent CoordinationDigital CommunicationAnalysisData AnnotationProfessional WritingCross Cultural CommunicationCultural Adaptation
Education
Cert, Translation & Interpreting Studies
Certified Practitioner, Psychotherapy
Certified Relaxation Trainer, Relaxation Training
Experience
Co-founded and managed an international hospitality business, creating customer-focused experiences for guests from diverse cultural backgrounds. Managed the customer journey from booking through onboarding, experience delivery, feedback collection and long-term relationship building. Developed written content, documentation and communication materials in English and German, coordinated remote collaboration, improved workflows and supported new programs based on research and feedback.
Supports international businesses and entrepreneurs with remote operations, digital workflows, customer communication and content-related processes. Creates, reviews and refines professional written content, documentation and localisation materials in German and English. Manages multiple remote projects independently and uses AI-assisted tools to improve productivity and workflow optimisation.
Supports the launch and development of a community-focused café and creative space, contributing to customer experience, operations and digital communication. Creates customer-facing content and brand messaging, coordinates community activities and supports daily operations and workflow improvements.