Hospitality Operations & Customer Experience Lead | Remote Operations & Content Quality Consultant

Co-founded and managed an international hospitality business, creating customer-focused experiences for guests from diverse cultural backgrounds. Managed the customer journey from booking through onboarding, experience delivery, feedback collection and long-term relationship building. Developed written content, documentation and communication materials in English and German, coordinated remote collaboration, improved workflows and supported new programs based on research and feedback.

Supports international businesses and entrepreneurs with remote operations, digital workflows, customer communication and content-related processes. Creates, reviews and refines professional written content, documentation and localisation materials in German and English. Manages multiple remote projects independently and uses AI-assisted tools to improve productivity and workflow optimisation.

Supports the launch and development of a community-focused café and creative space, contributing to customer experience, operations and digital communication. Creates customer-facing content and brand messaging, coordinates community activities and supports daily operations and workflow improvements.