Results-driven Operations Assistant/Coordinator with 7+ years of experience supporting business operations, coordinating cross-functional activities, improving administrative processes, and ensuring efficient day-to-day operations in remote and government environments. Skilled in workflow coordination, process improvement, documentation, reporting, records management, project support, operational support, and maintaining accurate business systems. Recognized for exceptional organization, attention to detail, and managing multiple priorities in fast-paced remote and government environments.
Supported daily business operations and executive priorities across multiple departments. Managed billing, subscriptions, payment reconciliation, and operational records. Prepared reports, dashboards, and documentation to support leadership decisions. Improved administrative workflows and maintained confidential records. Supported budgeting, audits, and cross-functional projects.
Managed customer relationships and onboarding. Maintained CRM records and resolved escalated issues. Partnered with operations and sales teams to improve customer satisfaction.
Bachelor's Degree, Education
Graduate Certificate/Diploma, Office Administration
Graduate Certificate, Business Administration
Diploma, Business Operations
Certification, Work Better Now Certified Professional
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