Systems Engineering student with extensive experience in technical support, cybersecurity support, logistics support, and customer service. Founded and managed a technical solutions company and is focused on problem-solving, project leadership, adaptability, and continuous learning.
Provided technical support to end users via phone, email, and chat. Logged and tracked support requests, escalated complex incidents, and resolved hardware, software, and account-related issues for Amazon support operations.
Performed data entry and billing document review, extracted invoice information, and provided technical logistics support for EBL devices. Troubleshot issues across different brands and monitored device status and data flow.
Served as Level 2 Support Engineer for Devo's real-time Security Data Platform. Investigated and resolved complex issues related to log ingestion, collector validation, and data flow, while collaborating with international support and engineering teams.
Bachelor in Sciences and Letters with Computing Orientation, Computing Orientation
Major year, Systems Engineer
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