Technical Support Agent | Customer Service | QA | Active Directory
- Location
- San Jose, Costa Rica
- Desired Salary
- 1300 - 1800 USD/monthly
- Work preference
- Remote Only / Full Time, Part Time, Contract, Freelance
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Sales
About Me
Customer service and technical support professional with experience in collections, QA support, team assistance, and Active Directory. Strong computer skills and bilingual English/Russian communication ability.
Skills
Customer ServiceTechnical SupportMicrosoft ExcelTeam ManagementPowerPointMicrosoft WordActive DirectoryQACollectionsAdobe PhotoshopCitrixLivePerson
Education
9th grade Degree
Bachelor's degree
Experience
Provided Level 2 technical support with expertise in Active Directory.
Handled customer service and support operations as a support professional and senior line associate.
Supported banking customers and assisted with team management responsibilities.
Worked in collections and customer service, also serving as a QA senior agent.
Performed collections and customer service duties.
Provided technical support, QA support, and manager assistance.
Handled collections and customer service tasks.
Provided customer service through RTG systems and LivePerson chat platforms.
Customer service role in San Jose, Costa Rica.