Photographer, Artist, Leader, Data Analyst, Operations, Sales, and Retention Specialist

Managed and resolved critical customer retention cases, designed strategic solutions to prevent cancellations, executed consultative sales strategies, and handled commercial objections in high-pressure situations.

Audited, analyzed, and resolved daily cases related to platform policies, copyrights, cybercrime, and identity theft while ensuring compliance with international corporate regulations.

Provided billing and technical support for Verizon, identified cross-selling opportunities, and was promoted to the advanced support team due to strong performance.

Delivered account retention and customer care for AT&T users, promoted and closed sales for insurance and protection plans, and de-escalated complex inquiries to maintain service continuity.

Provided operational, technical, and strategic account support to digital content creators, analyzed performance metrics and financial breakdowns, and advised on retention and workflow optimization.

Provided international customer support for the North American marketplace, handling fulfillment incidents, refunds, shipping logistics, and account security.