Senior Operations, Business Transformation, and AI Workflow Leader

Led product strategy, pricing, vendor coordination, market development, and operating visibility for a roughly $16M wastewater distribution division across multiple states. Built KPI dashboards, weekly reports, monthly scorecards, operating briefs and automations that saved about 20 hours per week in recurring reporting work.

Helped lead a five-entity wastewater service portfolio with 35-40 employees. Rebuilt workflows across renewals, collections, scheduling, quoting, field support, documentation, customer communication, compliance-sensitive work, and reporting. Built dashboards, SOPs, onboarding materials, and operating reviews.

Advised owners and executives on operating systems, organizational design, digital workflow, AI adoption, product direction, leadership decisions, and accountability systems. Built meeting structures, decision processes, documentation systems, and practical AI-supported workflows.

Acquired and grew a software design agency to consistent seven-figure annual revenue. Ran sales, delivery, client relationships, hiring, finance, operations, and operating cadence. Implemented Holacracy and GlassFrog and coordinated distributed contractors across multiple concurrent projects.

Directed a startup studio inside a $30M enterprise and helped move multiple ventures from concept into market testing. Built Lean Startup playbooks, hired and coordinated designers, marketers, and engineers, and advised executives on venture selection and operating cadence.

Built a SaaS platform connecting therapists with people seeking therapy. Founded Seated Monkey and created ReWire, an iOS mobile app. Bought, built, operated, and sold multiple service-based businesses, including trade services and a software agency.