Telecommunications Engineer and Google Workspace Support Specialist with extensive experience in L2 technical support and team leadership. Proven track record in talent management, advanced cloud architecture, and AI integration using Google Gemini. Certified Professional Administrator adept at resolving complex challenges, training cross-functional teams, and optimizing cloud services to ensure operational excellence and robust technical delivery.
Google Workspace L2 Support Specialist resolving high-complexity incidents, training the L1 support team, performing technical assessments, providing advanced training for client IT departments, and leading third-party integrations.
Administered Google Workspace for a retail enterprise with over 20,000 active users, managed large-scale license operations, implemented automations with Apps Script and AppSheet, customized integrations, and trained end users.
Led and mentored the technical support team, coordinated daily operations, improved problem-solving capabilities, streamlined support workflows, and strengthened incident management processes.
Managed Level 1 support operations, configured cloud architectures, implemented security integrations using Proofpoint and Fortimail, administered consoles for over 10,000 users, and executed bulk changes and automations via GAM and Apps Script.
Led technological infrastructure and digital transformation, supported Google for Education and Google Classroom adoption, ensured educational continuity during the COVID-19 pandemic, trained staff and students, and managed hardware maintenance and LAN/WLAN connectivity.
Diploma, Telecommunications Engineering
Diploma, Project Management
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