Client-focused professional with experience in account development, CRM management, and B2B relationship coordination. Background in sales leadership and digital services, with strong organizational and communication skills. Skilled in managing client pipelines, coordinating demos, and supporting revenue growth through structured processes.
Led and coordinated sales operations and team performance. Designed structured sales processes to improve client retention and service quality. Supervised recruitment, onboarding, and performance evaluation of team members. Oversaw billing and administrative operations. Strengthened customer loyalty through relationship management strategies.
Managed and organized B2B client pipeline using HubSpot CRM. Coordinated product demos and onboarding sessions for digital marketing agencies and brands. Identified growth opportunities within existing accounts. Supported client acquisition strategy for SEO and link-building services. Collaborated with marketing and operations teams to ensure smooth client experience. Maintained structured follow-up processes and performance tracking.
Provided personalized customer service to hotel guests, ensuring a positive and professional experience. Managed check-in and check-out processes, including payment handling and billing procedures. Handled guest inquiries, complaints, and issue resolution in a timely and solution-oriented manner. Coordinated daily room allocation based on reservations and guest preferences. Represented the hotel’s brand standards and service quality at all times.
Técnica superior, Organización y Administración Hotelera
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