Back Office Operations | Administrative Assistant | Customer Support Specialist

Supervised daily back-office operations for freight coordination, including task assignment, shipment accuracy, KPI monitoring, reporting, audits, and compliance. Managed tracking, billing, and invoicing processes, handling documentation including POD, BOLs, Packing List, SLI, Commercial Invoice, and Packing Declaration. Coordinated with accounting and logistics teams, trained new staff, and managed escalations and operational issues. Organized Outlook inbox by priority to ensure timely follow-up on client, carrier, and internal communications.

Managed shipment tracking, load building, and system updates, ensuring accuracy of pickup, delivery, and operational data. Supported billing and invoicing processes by validating charges, carrier payments, and required documentation. Maintained consistent email communication with clients, carriers, and internal teams to resolve operational issues and meet service expectations.

Provided administrative and operational support by maintaining attendance records, performance reports, and compliance documentation. Assisted coaching processes through follow-ups on productivity metrics, documentation of feedback, and performance tracking.

Provided administrative and operational support to supervisory teams, including reporting, attendance tracking, documentation, and compliance follow-up. Assisted with audits, quality reviews, and escalation documentation while ensuring alignment with internal policies.