Professional with experience in customer support, commercial operations, and client relationship management across B2B and B2C environments. Skilled in client follow-up, process coordination, issue resolution, and operational support, ensuring positive customer experiences and continuity throughout service processes. Experienced in managing multiple requests, coordinating with internal teams, maintaining organized records, and supporting clients through different stages of the customer journey. Strong communication, relationship-building, and problem-solving skills with an interest in remote Customer Success, Client Support, Patient Engagement, and Account Coordination roles.
Managed communication with clients and prospects to gather requirements and provide initial support. Followed up on commercial opportunities and coordinated internal processes. Responded to client inquiries and routed requests appropriately. Coordinated meetings and supported proposal preparation. Maintained and updated client and prospect databases. Assisted in resolving issues during early stages of the commercial process.
Managed client relationships throughout commercial and operational processes. Followed up on contracts and commercial commitments. Coordinated with internal teams to ensure proper service delivery. Handled client requests, issue resolution, and post-sales support. Supported operational processes and administrative follow-ups. Maintained ongoing communication and relationship management with clients.
Managed and updated commercial databases and client records. Handled high volumes of operational and commercial information. Followed up on opportunities, requests, and administrative processes. Provided customer and user support in B2B and B2C environments. Assisted in preparing and following up on technical-commercial proposals. Coordinated with internal teams and vendors for project execution. Monitored commercial indicators and supported operational planning. Supported account management and client relationships with public and private sector clients. Assisted in commercial and training-related projects.
Managed and updated commercial databases and client records. Handled high volumes of operational and commercial information. Followed up on opportunities, requests, and administrative processes. Provided customer and user support in B2B and B2C environments. Assisted in preparing and following up on technical-commercial proposals. Coordinated with internal teams and vendors for project execution. Monitored commercial indicators and supported operational planning. Supported account management and client relationships with public and private sector clients. Assisted in commercial and training-related projects.
Monitored commercial indicators and prepared reports. Supported sales processes and public bidding procedures. Assisted customers and supported commercial operations. Supported operational and administrative activities. Prepared reports for decision-making processes.
Assisted customers and supported commercial processes. Monitored indicators and provided administrative support. Supported operational activities and internal coordination.
Master’s degree, Business Management
Specialization, Business Management (Marketing)
Bachelor’s Degree, Commercial Engineering
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