Especialista senior en proyectos, lanzamientos, inteligencia competitiva y mejora de procesos

Responsible for tracking assigned project launch processes, monitoring stages, working with multidisciplinary and cross-functional teams to launch new therapeutic options on time and successfully. Also performed financial feasibility analysis, market opportunity assessment, competitor behavior analysis, sales projections, market share analysis, and ongoing competitive intelligence monitoring.

Worked in Operational Excellence developing the Service Center project, focused on implementing a shared services center to centralize implementation and BPO capabilities. Supported the launch of the operating model in Colombia and prepared the launch for Panama, including an omnichannel tool and BI dashboards for capacity and productivity analysis.

Supported the transformation journey toward a more innovative, agile, and customer-centric organization. Coached leaders and teams, combining coaching, innovation, and agility to drive behavioral and corporate results changes.

Accelerated and maximized preparation for new product launches in new therapeutic areas and highly competitive markets through end-to-end launch process understanding, cross-functional integration through squads, and agile tools to co-create solutions.

Strengthened integration and alignment of strategic projects, maximizing resource efficiency and cross-functional interaction. Supported strategic objective definition, KPI alignment, and strategic planning monitoring across the organization.

Provided consulting and support to users of health, life, vehicle insurance, and additional benefits. Identified opportunities to expand the benefits portfolio for client company employees.

Managed requests filed through the National Health Superintendence, generated weekly reports on causality and timeliness, and handled requests from secretariats and user associations nationwide.

Part of the execution team for the SAPRES project, a technological tool for archiving, analyzing, and managing PQRs and requests nationwide for EPS and prepaid medicine users.