Client success and account management professional with experience in business development, client relationships, upselling, cross-selling, and digital transformation initiatives in fintech and telecom-related environments.
Manages key client relationships across multiple markets, oversees client performance and issue resolution, identifies upsell and cross-sell opportunities, collaborates with internal teams, monitors KPIs, and supports digital transformation initiatives.
Drove growth in Jordan and Iraq, maintained and expanded existing client accounts, opened new markets, built long-term client relationships, and stayed current with market trends and new technologies.
Developed growth strategies, promoted products and services, opened new markets, identified business opportunities, provided post-sales support, and built long-term customer relationships.
BA, Business Administration
Bachelor's degree in Business Administration.
Tawjihi (General Certificate Examination), Arts Stream
Secondary school certificate, Arts Stream.
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