IT professional with experience in data analysis, hardware operations, networking, technical support, and cross-functional project leadership. Skilled in SQL, ETL, business intelligence, Wi-Fi/network operations, vendor management, and customer support, with a focus on aligning technology solutions to business objectives.
Developed complex SQL and T-SQL code to query and analyze data, maintained ETL processes, interpreted analysis results, collaborated on business intelligence solutions, monitored performance metrics, handled data inquiries, reviewed warehouse data for accuracy, prepared system requirements, and created dashboards and reports.
Managed Wi-Fi locations and access points, supported network operations, created technical training, handled Tier III escalations, oversaw network performance, managed hardware logistics, led IT projects, maintained SOP documentation, performed vendor and software license cost analysis, and coordinated international technical transitions.
Provided customer support and training on Apple technology, delivered personalized guidance, and performed hardware repairs on iPhone models 8-14 as a Certified Apple Technician.
Bachelor of Science
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