Customer Service Representative

Independent oriental medicine and wellness practice providing personalized client care services. Provided personalized wellness and client care services through independent practice. Assisted clients using holistic and oriental medicine approaches. Managed appointment scheduling, client communication, and follow-up processes. Developed strong interpersonal, communication, and customer care skills. Maintained organized records and administrative responsibilities independently.

Customer experience and business process outsourcing company providing customer support, technical assistance, and back-office solutions for international clients. Assisted customers through phone, chat, and email support. Resolved customer inquiries efficiently while maintaining high satisfaction scores. Handled billing issues, account management, and troubleshooting. Maintained professionalism and empathy in high-volume environments. Worked with CRM systems and internal support tools.

Nicaraguan university institution focused on oriental medicine, alternative therapies, and holistic healthcare education, emphasizing community clinical practice and patient-centered care. Provided patient care through holistic and alternative medicine approaches. Assisted in community-focused clinical practice and patient wellness support.

Healthcare-focused company specializing in document processing, medical data management, and administrative workflow support. Converted physical documentation into digital records using company platforms. Ensured data accuracy and quality control before forwarding cases to corresponding departments. Managed administrative workflows and document processing tasks efficiently. Maintained confidentiality and organization of sensitive information. Performed repetitive high-volume data entry with speed and precision.

Developed interpersonal communication, client care, and independent practice skills.