Customer Success Manager | Customer Support | B2B Sales Support | Operations Reporting

Managed and followed up on corporate accounts, acting as the point of contact between clients, internal areas and technical teams. Provided operational customer support, tracked incidents, claims, requests and service commitments. Monitored customer experience and service performance indicators including SLA, KPI, response times, resolution times and recurrence. Coordinated corrective and preventive actions, prepared reports and dashboards, and provided technical-functional support for internal platforms.

Conducted cold prospecting and contacted potential individual and corporate clients to identify needs and present proposals. Sold healthcare coverage plans through personalized advisory, objection handling, opportunity follow-up and commercial closing. Handled customer inquiries and claims, provided post-sale support and managed documentation and data entry throughout the sales process.

Supported technical office operations including documentation management, technical purchasing, supplier communication and administrative coordination.

Completed coursework in EDA, statistics, regression, clustering, neural networks and data visualization.

Completed coursework up to 4th year.