Customer Success professional with over six years of experience specializing in high-value client retention, loyalty, and revenue stabilization within high-growth digital platforms. Proven track record of managing international client portfolios, handling client friction, deploying win-back strategies, and coordinating cross-functional teams to protect client lifetime value.
Managed a portfolio of 200+ active high-value international accounts, led win-back campaigns for dormant segments, mitigated churn, handled client friction around payment and billing delays, executed daily outbound touchpoints, and coordinated with payments, risk, and technical teams to resolve backend bottlenecks.
Provided multi-channel support via email, live chat, and phone, handled high volumes of client inquiries, maintained a 4.6/5 CSAT score, and resolved technical, transactional, and account issues.
Managed outbound communication pipelines, engaged international prospects to qualify eligibility for corporate relocation programs, maintained pipeline delivery, achieved a 15% conversion rate, and documented interactions in CRM systems.
High School Diploma
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