Head of Customer Support | English Translator | Editor

Managed and coordinated the customer support department, monitored efficiency, interacted with other departments, prepared reports and analysis, resolved conflicts, and implemented plans and tasks.

Provided customer assistance, processed inquiries and complaints through multiple channels, registered customer requests, shared product information, and solved product usage issues.

Performed line editing, checked facts, followed publishing guidelines, referenced multiple materials, and created editorial policies.

Translated materials, researched terminology, ensured meaning and tone accuracy, cross-checked dictionaries and translation tools, proofread texts, and coordinated with internal teams and clients.

Conducted individual and group tutoring, assessed language proficiency, provided feedback, prepared students for exams, assisted with homework, and adapted teaching methods to different learning styles.