Results-driven professional with 15+ years of experience in hospitality, luxury concierge, customer success, strategic partnerships, relationship management, and process improvement.
Secured 24+ strategic partnerships across LATAM. Managed partner relationships and cross-functional collaboration. Optimized the Knowledge Base to improve customer experience and operational efficiency. Developed KPI reporting and performance tracking. Supported partner onboarding and benefit activation.
Managed premium client relationships throughout the customer lifecycle. Achieved 100% of monthly KPIs. Delivered exceptional customer experiences for premium international clients. Identified upselling opportunities through tailored recommendations. Collaborated with cross-functional teams to resolve complex client requests and improve customer satisfaction.
Promoted from Hostess to Floor Manager based on performance. Led front-of-house operations, team coordination and guest satisfaction.
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