Assisted the branch manager with daily administrative tasks, organized documents and records, scheduled meetings and appointments, prepared reports and internal communications, assisted with income tax return preparation, supported loan approval filing, and maintained confidentiality.

Managed financial operations for construction activities, processed supplier payments, prepared and monitored project expense reports, tracked cash outflows and budgets, reviewed accounts payable, coordinated with suppliers and internal teams, maintained financial records, and supported administrative functions.

Assisted customers with billing inquiries, explained invoices and payment details, resolved billing disputes and discrepancies, processed payments and account updates, maintained accurate records, followed policies for sensitive financial information, and met customer service performance targets.