Results-driven banking professional with 4+ years of experience in retail and business banking, financial analysis, risk management, and client relationship management. Proven track record in loan origination, credit analysis, KYC/AML compliance, and cross-selling banking products. Adept at building and maintaining long-term relationships with business clients while driving revenue growth and maintaining full regulatory compliance.
Relationship Officer – Business Banking ·Private company
Developed and managed a portfolio of business banking clients, attracting new accounts and strengthening retention through tailored financial solutions. Conducted in-depth credit analysis, originated and monitored business loans, designed customized banking packages, provided financial planning advice, ensured AML/KYC/BSA compliance, exceeded cross-selling targets, and collaborated with external advisors to deliver holistic client solutions.
Operations Officer ·Private company
Processed high-volume daily transactions, maintained balanced cash drawers and accurate records, delivered customer service, promoted bank products, identified suspicious activities in line with AML/KYC/BSA protocols, and upheld security procedures and fraud-prevention checks.
Intern – Passenger Services ·Private company
Assisted passengers with check-in, baggage handling, gate directions, and flight information enquiries. Resolved complaints, provided upselling of lounge access and priority boarding, and gathered passenger feedback for service improvement initiatives.
Cashier ·Private company
Processed cash, card, and cheque transactions accurately, balanced cash drawers, generated itemized guest bills, delivered customer service, and adhered to hotel policies and financial regulations governing cash handling.
Education
Learning history
Private institution
Bachelor of Science, Business Information Technology
Second Class Lower Division.
Private institution
Diploma, Business Information Technology
Credit Honors.
Private institution
Kenya Certificate of Secondary Education
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